Refund policy


Return and Refund Policy

Effective Date: September 24, 2026

Welcome to Pervan.shop, operated by DECORATIVE PAVERS OF FLORIDA LLC. We are committed to providing our customers with thoughtfully designed decorative products, including decorative trees and decorative lighting solutions, that help transform indoor and outdoor spaces into beautiful, welcoming environments.

We understand that sometimes a product may not meet your expectations. This Return and Refund Policy explains your rights and responsibilities when requesting a return, exchange, or refund for purchases made through our website.

1. Return Eligibility

Customers may request a return within 30 days from the date the order is delivered.

To qualify for a return, the following conditions must be met:

  • The item must be unused, unworn, and in its original condition.
  • The product must include all original packaging, accessories, manuals, and components.
  • Decorative trees, decorative lighting products, and related accessories must not show signs of installation, modification, damage, or outdoor exposure.
  • Proof of purchase, such as an order confirmation email or receipt, must be provided.

Products returned without authorization or products that do not meet the eligibility requirements may be refused.

2. Non-Returnable Items

Certain products may not be eligible for return, including:

  • Items that have been installed, assembled, customized, or altered.
  • Products damaged due to improper installation, misuse, accidents, weather-related conditions, or neglect.
  • Clearance items, final sale products, or promotional items clearly marked as non-returnable.
  • Items returned after the applicable return period.

3. Return Request Process

To begin a return request, customers must contact our customer service team at:

Email: [email protected]

Please include:

  • Order number
  • Customer name
  • Product name
  • Reason for return
  • Photos showing the condition of the product, if applicable

Our team will review your request and provide return instructions if your request is approved.

Please do not send products back before receiving return authorization.

4. Return Shipping Responsibility

Customers are responsible for return shipping costs unless:

  • The product arrived damaged.
  • The wrong item was shipped.
  • The product has a verified manufacturing defect.

Approved returns should be shipped to:

Return Address:
DECORATIVE PAVERS OF FLORIDA LLC
2240 OLEADA CT
ENGLEWOOD, FL 34224
United States

Customers are encouraged to use a trackable shipping service because we cannot guarantee that returned packages will arrive without tracking information.

5. Refund Processing

Once we receive and inspect your returned item, we will notify you regarding the approval or rejection of your refund.

If approved:

  • Refunds will be issued to the original payment method.
  • Processing times may vary depending on your financial institution.
  • Customers should allow additional time for banks or payment providers to complete processing.

Original shipping fees, if applicable, may not be refundable unless the return is caused by an error on our part.

6. Damaged or Incorrect Orders

We carefully inspect products before shipment. However, if your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

Please provide:

  • Order details
  • Clear photographs of the packaging and product condition
  • Description of the issue

We will evaluate the situation and provide an appropriate solution, which may include replacement, repair assistance, or refund.

7. Florida Law Compliance

This Return and Refund Policy is governed by the laws of the State of Florida. Any interpretation, dispute, or enforcement related to returns and refunds shall be handled according to applicable Florida consumer protection laws and regulations.